Payment Conditions 

Prices

Following your consultation / enquiry, your quote is valid for 30 days. Paying your initial payment (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond our control e.g. exceptional fuel price increases etc.

Initial Payments

A non-refundable 50% payment (total of the cake & delivery price) is required in order to secure the commission of your cake and chosen date with Land of Bake Believe. For orders under £30, full payment is required to secure the date, and no later than 1 week before the collection/delivery, unless otherwise agreed by Land of Bake Believe. 

Save The Date

If you wish to secure a date, without yet having a cake design and final price, a £20 payment can be made. The design and final price will be agreed at least 4 weeks before the event. Once a full quotation has been received and agreed on, the remainder of the 50% initial payment is then due. Full payment will then be due no later than 1 week before the collection/delivery.

Tasters

You are welcome to order samples for tasting alongside your consultation. We charge £20 payable in advance for this service. This amount will be deducted from the final cost of your order, should you proceed to book a cake at a cost of £150 or more.

Hire of cake stands, re-useable cupcake boxes and macaron towers

These can be hired at the time of booking, and are free of charge, but a returnable deposit is payable. The deposit is returned on receipt of the equipment in the condition it was hired, and must be within one week of hire, unless otherwise agreed in writing with Land of Bake Believe. 

Payment

Payment should be made by bank transfer. Account details are shown on your quotation.

Please email us with confirmation of transfer and a receipt will be sent.  Final payment for your order is required no later than 1 week before the collection/delivery. 

Late Payments

If your Initial Payment is not paid within 30 days of quoting then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released. 

Cancellation

If cancellation of the event takes place we reserve the right to retain all, or a proportion of, your Initial Payment, to cover any expenses already incurred. If cancellation takes place within one week of  the event then we reserve the right to keep 50% of the total price, or if cancellation occurs four days prior then 100% of the value with be retained to cover the costs of production of the order. 

Cancellation must be made in writing (by letter or email) to Land of Bake Believe and will only be deemed to take effect from the date your letter/email is received at our premises. If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

Design Condition

Alterations & Changes

It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. Land of Bake Believe reserves the right to charge 75% of the initial quoted price should any changes or alterations reduce the final cost to less than 75% of the original price. 

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

Chocolate

We recommend extreme caution if you are considering a cake decorated with chocolate for a summer event (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environmental / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake. 

Allergies & Special Dietary Requirements

Special Diets 

Our products typically contain gluten, wheat, dairy, eggs, and may have traces of nuts, unless stated otherwise. If necessary, a list of dietary ingredients can be provided to you.

While we are willing to accommodate certain allergies, please be aware that our kitchen uses a wide range of ingredients. We will use the appropriate ingredients for your allergy, but we cannot guarantee a completely allergen-free environment due to the nature of our kitchen. We do not accept liability for any allergic reactions caused by consuming our cakes.

Non-Edible Items

Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers.

Delivery Conditions 

Delivery charge

Delivery charge is calculated on a mileage and time basis. Alternatively, your order can be collected from our premises. 

If you choose delivery, it is our intention that your order will be delivered in perfect condition prior to the start of your event. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend that your order is delivered one day in advance. It is your responsibility to ensure you inform us of the correct time of your event plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. 

We cannot be held liable for any damage that is rendered to the order at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the order before we leave. 

If you chose to collect your order, we will not be held liable for any damage once it has left our premises. Tiered cakes are most at risk during transport, so please seek our advice on how to transport it. To ensure your order is as fresh as possible, we recommend it is collected the day before the event.

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

Set up

It is the client's responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to our arrival, (unless there is an agreement that we will liaise with the venue on your behalf). If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour costs at £15 per hour) or leave the cake with the event manager to assemble / move into position as appropriate.

Storage & Consumption

Damage

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to your order after it has left our possession. If any damage is rendered to your order after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate. 

Best Before Date 

Your order is baked to ensure it is fresh for the date of your event. After this date, we advise sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months. 

Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then stored in an airtight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis. 

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake, so should only be used with extreme caution e.g. if hot weather is compromising the quality of a chocolate decorated cake.

Complaints

If you have concerns about your order, please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly.

All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind.

In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. 

Thank you for using our services.